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Shipping & Returns

Why Kohler at FaucetDirect.com?

Our Company

Reasons to Shop Kohler at FaucetDirect.com

12 Great Reasons To Shop

Our Accomplishments

Over 2,000,000+ products shipped.
Over 500,000+ customers served.
Over 100 warehouses, 79 vendors, 37+ direct-manufacturer relationships.
Ranked #148 in the Internet Retailer Top 500 Guide, 2008 Edition.
Trained Product and Customer Service Specialists, NOT Out-sourced.
Helping Customers and Selling Faucets Online since 2000.

Compare our Services with our Competitors

	FaucetDirect.com
Live Chat	Yes	Yes	Yes	No	Yes
Product Reviews	Yes	Yes	Yes	No	No
Interactive Product Views*	Yes	No	Yes	Yes	Yes
24/7 Online Account Access	Yes	Yes	Yes	Yes	No
24/7 Online Return Request	Yes	No	No	No	No
Days to Return Item	30	120	30 days for Returns 60 days for Exchange	60	30
Restocking Fees	15%	0% if returned within 30 days 20% beyond 30 days	15% - 20% for Returns 0% for Exchanges equal or greater value	15%	30% for Returns 25% for Exchanges
Free Shipping	Over $99 for UPS Ground Over $1500 for LTL Freight	Some select models receive Free Ground when purchased seperately. All other orders subject to shipping charges.	Over $99 on Faucets, Accessories and Parts	Over $99 for Faucets, Lighting, and Accessories	Over $150
Online Payment Options	All Major Credit Cards, Bill Me Later, Google Checkout, PayPal, EBillMe, Improvement Direct Preferred Account	All Major Credit Cards, Google Checkout	All Major Credit Cards, BillMeLater,EBillMe, Google Checkout, PayPal	All Major Credit Cards, BillMeLater	Visa, Mastercard
Low Price Guarantee	Match price and beat it by 10% of the difference.	Match Price	Match Price	Match Price	Not Advertised
Office Hours	8am-9pm M-F 11am-7:30pm Sat 1pm-6pm Sun EST	10am-8pm EST M-F Sat-Sun Closed	8am-9pm M-F 8am-5pm Sat-Sun CST	Sales: 8:30am-8pm M-F 9am-6pm Sat Closed Sun EST Customer Service: 8:30am-7pm M-F EST Closed Sat-Sun	8am-5pm M-F Sat-Sun Closed PST

*Interactive product views include Easy2 product demos, zoom capabilities and 360 product rotation to view product from multiple angles.
**Bizrate Score Updated Daily at 12:00am PST. All other information Last Updated 6/1/2009 at 1:25PM PST

Testimonials

"Exactly the products I wanted at good prices. Delivery was right on time. I am very satisfied with FaucetDirect!" BizRate Comment 8/20/2009

"Faucet Direct had exactly what i wanted at a very competive price..I was glad to find products that matched what i already owned...The products came packed very well and before the ship date!!! I will always go to Faucet Direct first.." BizRate Comment 8/19/2009

"Very, Very happy with the entire experience. Great product, reasonable price and super fast delivery." BizRate Comment 8/10/2009

"The web site was easy to use and fully informational. I will definitely use the site again. Thank you." BizRate Comment 3/21/2009

"Very satisfied with product. Shipping was unbelievable. Updates on status of order from your company was excellent. Would not hesitate to order again." BizRate Comment 2/26/2009

"I needed a sink drain flange that matched the finish on my Delta faucet & neither Lowes or Home Depot carried it. FaucetDirect had it & it was a perfect match. Thank you." BizRate Comment 1/28/2009

"The shower and tub faucets look great and I am highly pleased with the "rain" showerhead. Easy online ordering, quick delivery, items ordered were in stock. Positive transaction." BizRate Comment 1/20/2009

"Company was very well stocked for the item I needed (that was at least 7 years old). Very easy to order product and obtain info. needed from a well-trained staff and company. " Bizrate Comment 1/3/2009

"The service was fast, efficient and courteous. The Customer Support staff (via phone) were exceptionally friendly and quite knowledgeable. Best of all, the product (a Toto toilet) arrived two days early. " Bizrate Comment 12/26/2008

"Great selection, good price. I have bought over thousand dollars of bathroom faucet and fixtures from here. Those are for 3 bathroom remodeling. Some of the hard-to-find highend faucets most showroom will charge you dearly and take long time to order. You can find right here. Number of stock is a great touch that bring clearity to customer to promote confidence. Shipping could be faster. Product come in as factory sealed. Totally satisfied. " Bizrate Comment 12/3/2008

"I have been overwhelmed by the level of customer support from Faucet Direct. They had an easy to use web site, the best prices, free shipping and promptly and courtiously helped when I made a mistake and order the wrong color. I couldn't be happier with my decision to buy from them." Bizrate Comment 10/15/2008

"Due to a merchant shipping error, item was not delivered overnight. However, customer service excelled in handling issue and I am completely satisfied with tresults. I wish more companies took their customer service this seriously. " Bizrate Comment 9/17/08

"I've ordered several items recently an A+ on all except one, which was damaged. Customer service, Hope, resolved it and expedited my replacement. I couldn't be more pleased!" Bizrate Comment 9/5/08

"Look, I'm sure you can buy this sink anywhere and get within 20% of the price paid here at faucet direct. But for me, it's the company. They have great prices and selections, let you know when your order was received and shipped, and follow up when it's over. When I did have a sink with some damage--it can happen to anyone--they rectified the problem immediately and with courtesy. Their shipping is very quick, too. I would do business with them again without question." Customer Review 8/24/08

"The website was easy to navigate. Clearly stated what was included in purchase and what things you would have to add with seperate charges. Prices were clearly stated. I loved the different shipping options and prices. I am very happy with my shopping experiance with them and I can't wait to get my faucets. I am sure they will be exactly as ordered and in good condition. " Bizrate Comment 8/6/08.

"I Love FaucetDirect.com! They have customer service down pat. Their website made finding and ordering materials very easy. They were very helpful on the phone. Everything arrived quickly and safely. Have already recommended them to my friends. " Bizrate Comment 8/1/08.

"It is rare indeed to find concerned customer service who also delivers! A great company who stand by what they sell. I had one item backordered and purchased locally - FD credited my card that same day when I cancelled the item. (That was just one item out of a dozen ordered) " Bizrate Comment 7/28/08.

"I shopped Home Depot and Lowes for hardware but could not get any help or find the matching tub and sink fixtures. I spent over an hour waiting for someone to help me. Faucet Direct was a blessing. I found what I needed in less than 10 minutes start to finish. I particularly liked the fact that your web site indicated I needed to purchase and extra valve for the faucet I chose. " Bizrate Comment 7/25/08.